A Career at the Crossroads of Technology and Consulting.

As a Five9 Technical Account Manager, you’ll forge key business relationships while providing critical advice and training to enterprise scale organizations around the globe. Best of all, you can do it from nearly anywhere: the job is full time remote!

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The TAM Role

Technical Account Managers are a unique blend of people who merge technical know-how with effective communication skills and tenacious follow up.

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  • Leadership: host conference calls and screen-sharing sessions with our enterprise customers. Flex to their unique needs while driving the optimization and continuous improvement of their business operations in Five9.
  • Project Management: coordinate and drive critical initiatives for 15 to 20 different customers. Hold internal and external resources accountable, communicate status updates to key stakeholders, and do whatever is necessary to help our customers succeed.
  • Flexibility: support, troubleshoot, and optimize products from our CCaaS suite in a large variety of customer configurations and environments. Interface directly with our rich ecosystem of partners and integrations.
  • Ownership: Proactively reach out to our customers to educate them on new features, best practices, areas of improvement, and industry trends.
  • Communication: Deliver value daily through superior communication. Educate customers and help them maximize the value of their Five9 subscription via presentations, demonstrations, and question & answer sessions.
  • Poise: Leverage your own personal strengths to find creative ways to maximize customer satisfaction. Every TAM does the job differently, but the common threads are hard work, dedication, and a "can do" attitude.

In Their Own Words

Hear from some of our Technical Account Managers about their experience working for Five9 in this role. Click on any of the images below for a brief video from each TAM discussing the role.

Shirley Carnes

3 year TAM

Beth Young

6 year TAM

Bruce Cohen

10 year TAM